There will be some cases that the Technical Support staff will request a memory dump from you to help diagnose the cause of the issue.

Creating a Memory Dump File

1. Reproduce the issue/crash on the XSplit application that you are using.

2. Go to Start > Run or press the Windows Key + R on your keyboard.

3. On the Run prompt, type taskmgr then click OK.

4. On the Details tab, look for XSplit.Core.exe process then right-click on it and select Create Dump File. On Windows 8 and 10, you may need to click on More Details to show this view.

5. A dialogue box will appear with the location of the saved dump file. Click OK and close Task Manager.

6. You can find the saved dump file on %AppData%\Local\Temp location.

The created dump file will be too large to attach through email or the Support chat window.

We recommend compressing the dump file to a .ZIP/.RAR file then uploading it to a file-sharing service such as Dropbox or Google Drive then sending the share link to the support staff.

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