You may be requested to gather different logs and/or screenshots to help with the XSplit Support Team's efforts to fully troubleshoot the XSplit VCam Mac-related issue you might be having:


Installer Log

1. To get the Installer log, click Go at the Finder menu bar, then select Go to Folder from the drop down menu.

2. Type /Library/Logs/xvc_installer.log in the space provided then click the Go button. The System Library > Logs folder will open showing the file.


Debug Log

1. To get the Installer log, click Go at the Finder menu bar, then select Go to Folder from the drop down menu.

2. Type ~/Library/Logs/XSplit VCam_debug.log in the space provided then click the Go button. The User Library > Logs folder will open showing the file.



About This Mac

1. Click the Apple Menu from the Finder menu bar then choose About this Mac.

2. The About this Mac popup window should appear with basic information about your MacOS version and system specs.

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